Everything people ask before they sign up

Your mobile rings as normal. If you do not answer within 20 seconds, the call diverts to your While You Work line. A natural British voice answers in your business name, takes the caller’s name, number, location and what they need, and tells them you will ring back. You get a text with the details within a minute.

Yes. Nothing changes about the number on your van or your Google listing. You add a divert-on-no-answer to a number we give you. Turn it off any time by dialling one short code.

Yes, 24 hours a day, every day. You choose whether out-of-hours callers are told you will ring back in the morning or that you offer emergency call-outs.

Most do not ask. If they do, it says it is the automated assistant for your business and carries on. It never pretends to be you.

For trades, a gas smell, a leak through a ceiling, no heating, a burst pipe or a lock-out is flagged as urgent. The caller is told you will be alerted straight away, and for a gas smell they are given the National Gas Emergency number as well. Your text is marked URGENT.

£49 a month including VAT for founding members, locked for as long as you stay. The standard price after launch is £69 a month. There is no set-up fee and no contract.

Your first month at the founding price and your place in the first 20 for your trade. Your line goes live when we launch for your trade. If we are not live for your trade by 31 October 2026 you get a full refund, no questions asked.

From your dashboard or by emailing hello@whileyouwork.co.uk. Cancellation takes effect at the end of the month you have paid for. No notice period, no exit fee.

Up to 150 answered calls a month is included, which is more than most sole traders miss. Above that we will talk to you about a second line rather than surprise you with a bill.

Yes, so you can listen back and so we can improve accuracy. Callers hear a short notice at the start. Recordings are kept for 30 days and then deleted. Transcripts are kept for 12 months.

In the UK, on servers in London. Call audio is processed by our speech and voice providers under contract. Full detail is in our privacy notice.

Not yet. It never asks for card details today. Deposits on booking are on the roadmap for founding members, taken through a secure payment link, never read out on the call.